BUSINESS DEVELOPPER (M/F)

Description du poste

AEP is looking for a Business Developer (M/F) for one of its clients who will manage the business development of a solution within the country and the associated service in accordance with the agreed business objectives. He/She will oversee customer success activities related to the solution while managing the local team.

General Mission

This role would involve:

• Development and implementation of business strategies
• Identification of new business opportunities
• Customer relationship management and provision of technical support to customers (installation, remote support, project monitoring)
•  Understanding the specific needs of quarry and construction operations
• Adapting services and solutions to meet requirements
• Collaboration with the product development team to ensure that products meet the requirements of territorial customers and address industry-specific challenges

Key Responsibilities

• Be primarily responsible for setting, adhering to and executing the regional budget in accordance with the agreed budget plan
• Manage sales forecasts, sales opportunities, and grow the sales pipeline
• Provide regular reports on the opportunity pipeline to the HQ-level Sales and Service team
• Develop new sales channels, either outside the company’s customer portfolio or via a new product range
• Manage the relationship with solution partners (Komatsu IMC, SmartConstruction, TopCon, Steer, SQS, Volve, AVA, MMS)
• Promote and encourage the adoption of solutions by the company’s team and customers
• Provide and coordinate pre- and post-sales support
• Ensure facility satisfaction and represent the company in all customer activities
• Setting up the right tools and processes to manage installation, remote support, warranties, etc. company-related products
• Work closely with the team to provide solutions that are best suited to the needs of end-users
• Define, organize, and oversee necessary customer success activities: joyful visits and trainings

• Identify and correct gaps in end-user buy-in with the team to always ensure customer satisfaction
• Attend events, meetings and training
• Maintain knowledge about solutions/products/services/pricing, both personally and collectively

Ensure that all company activities, behaviors, and actions are executed in accordance with company policies

Profil

Training and qualification

• Mechanical engineer or equivalent by experience
• Customer relationship management
• Project and team management skills

Experience

• Minimum 3 years of management in an equivalent position
• Demonstrate a strong business mindset with a natural ability to engage customers and follow up effectively with customers
• Demonstrated expertise in customer service with more than 3 years of experience
• 3 years of effective team and project experience