Description du poste
AEP is looking for a Business Developer (M/F) for one of its clients who will manage the business development of a solution within the country and the associated service in accordance with the agreed business objectives. He/She will oversee customer success activities related to the solution while managing the local team.
General Mission
This role would involve:
- Development and implementation of business strategies
- Identification of new business opportunities
- Customer relationship management and provision of technical support to customers (installation, remote support, project monitoring)
- Understanding the specific needs of quarry and construction operations
- Adapting services and solutions to meet requirements
- Collaboration with the product development team to ensure that products meet the requirements of territorial customers and address industry-specific challenges
Key Responsibilities
- Be primarily responsible for setting, adhering to and executing the regional budget in accordance with the agreed budget plan
- Manage sales forecasts, sales opportunities, and grow the sales pipeline
- Provide regular reports on the opportunity pipeline to the HQ-level Sales and Service team
- Develop new sales channels, either outside the company’s customer portfolio or via a new product range
- Manage the relationship with solution partners (Komatsu IMC, SmartConstruction, TopCon, Steer, SQS, Volve, AVA, MMS)
- Promote and encourage the adoption of solutions by the company’s team and customers
- Provide and coordinate pre- and post-sales support
- Ensure facility satisfaction and represent the company in all customer activities
- Setting up the right tools and processes to manage installation, remote support, warranties, etc. company-related products
- Work closely with the team to provide solutions that are best suited to the needs of end-users
- Define, organize, and oversee necessary customer success activities: joyful visits and trainings
- Identify and correct gaps in end-user buy-in with the team to always ensure customer satisfaction
- Attend events, meetings and training
- Maintain knowledge about solutions/products/services/pricing, both personally and collectively
Ensure that all company activities, behaviors, and actions are executed in accordance with company policies
Profil
Training and qualification
- Mechanical engineer or equivalent by experience
- Customer relationship management
- Project and team management skills
Experience
- Minimum 3 years of management in an equivalent position
- Demonstrate a strong business mindset with a natural ability to engage customers and follow up effectively with customers
- Demonstrated expertise in customer service with more than 3 years of experience
- 3 years of effective team and project experience